Re-submit user activation email | Voters

Re-submit user activation email

planned

haylee.taylor@debenhams.com

Add a button or feature to allow admin users to re-send user activation email if the request is not accepted within 48 hours (no way of doing this via the platform, had to contact the service desk).

April 8, 2024

Antoine Berthaud

marked this post as

planned

Due tu unexpected issues, we have to put this on hold for the time being. Some preparation work has still been done and when we'll be able to get back to it, it should be quick enough. Stay tuned.

Antoine Berthaud

marked this post as

in progress

It's part of our "Users Management Improvements" subject which just started. Stay tuned :-)

garance.bazan@abtasty.com

marked this post as

planned

garance.bazan@abtasty.com

Merged in a post:

INT - Extend User login deadline

Chloé Charland

APP2 : a user has a 48h deadline to login when an access has been created.

Issue :

We have many issues with the short deadline on APP2 --> many clients don't validate their access on time, meaning they create Support tickets or that we have to reset their access during Product Training. It also has a negative impact on the onboarding experience.

FR Inter-company training : it concerns ~2 out of 10 users every month - screenshot attached

We often have to share this Confluence note and support CSMs because it not intuitive to remember the info & process.

Also, epoq Control Desk has a 7 days deadline to login when an access has been created which had even more complexity.

Potential Solution :

Align APP2 and epoq login deadline, preferably on a 7 days range than 48h.

KPI :

Number of reinitialization emails sent, time spent on basic support, time spent on CSM onboarding, customer experience

July 10, 2024

garance.bazan@abtasty.com

marked this post as

under review

garance.bazan@abtasty.com

Hello Haylee, thanks for your feedback! We'll look into it to see how we can integrate this to the platform. We’ll keep you updated :)

JULIE DUMONT

changed category from "Account Management" to "INT-Account Management"

JULIE DUMONT

Hi @chloecharland sorry the delay! Thank you for the feedback we will work on it :)

JULIE DUMONT

Chloé Charland

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